Privacy Policy

Quanta Healthcare T/A The Virtual Slimming Clinic (VSC)

Effective Date: 20/06/2025

1. Who We Are

The Virtual Slimming Clinic (“VSC”, “we”, “us”, “our”) is a UK-based digital healthcare provider operating under Quanta Healthcare Ltd (Company No. 15258555). We provide weight management services including access to GLP-1 medications via online consultations with licensed UK prescribers.

Data Controller: Quanta Healthcare Ltd, 85 Great Portland Street, First Floor, London W1W 7LT
Data Protection Officer (DPO): info@thevirtualslimmingclinic.co.uk

2. Legal Basis for Processing

We process personal and special category data under the following lawful bases:

Consent – for marketing communications and research use.
Contract – to deliver healthcare and related services you request.
Legal Obligation – to comply with pharmacy and healthcare regulations.
Vital Interests – in emergency situations where your health is at risk.
Legitimate Interests – for service improvement, fraud prevention, and analytics.

For health data (special category data), we rely on explicit consent or processing for medical diagnosis and treatment under healthcare regulations.

3. What Data We Collect

We collect the following types of data:

Identity data (name, date of birth, gender)
Contact details (email, phone number, address)
Health and medical history
Payment and transaction information
Consultation records and communications
IP address, device, and browser data
Proof of ID and UK residency

4. How We Use Your Data

To provide healthcare consultations and prescribe medications
To deliver medications via our licensed UK pharmacy partner (Primed Pharmacy)
To process payments and maintain records
To communicate with you via email, SMS, or chat
To support service improvement and auditing
To comply with legal and regulatory requirements
For marketing and research (with your consent only)

5. Sharing Your Data

We only share your data with:

Prescribers: GPhC-registered UK independent prescribers
Pharmacy Partner: Primed Pharmacy (GPhC-registered)
Delivery Services: UK-based couriers only
IT & Hosting Providers: Secure cloud and communications providers
Analytics & Marketing Partners (where consent is given)

We do not share your data with any third parties outside the UK unless appropriate safeguards (e.g., Standard Contractual Clauses) are in place.

6. Where We Operate

VSC provides services exclusively to residents of the United Kingdom. We do not process orders or ship medication to patients outside the UK.

7. Data Retention

We retain:

Health and consultation records for 8 years from the last interaction (or until age 25 for minors)
Pharmacy and prescription records for 2 years minimum
Financial records for 6 years (HMRC requirement)
Marketing preferences for 1 year, reviewed annually

8. Your Rights Under UK GDPR

You have the right to:

Access your personal data
Rectify inaccurate data
Request erasure (“right to be forgotten”)
Restrict or object to processing
Request data portability
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk

To exercise these rights, contact: info@thevirtualslimmingclinic.co.uk

9. Cookies and Tracking

We use cookies to analyse traffic and enhance user experience. You can manage cookie preferences through your browser settings. For full details, please see our Cookie Policy.

10. Automated Decision-Making

We do not use fully automated decision-making or profiling to make prescribing decisions. All prescriptions are reviewed and approved by a licensed UK prescriber.

11. Children’s Data

Our services are intended for users aged 18 and above. We do not knowingly collect data from individuals under 18. If such data is identified, it will be deleted.

12. Changes to This Policy

We may update this Privacy Policy to remain compliant with legal and operational requirements. You will be notified of significant changes.

If you have any questions, please contact our DPO at info@thevirtualslimmingclinic.co.uk.